Terms & Service Policy
Clear expectations for appointments, pricing, deposits, cancellations, authorization, and technology support.
Effective Date: October 22, 2026
1. Requesting Service
Submitting a Request Help form, sending a text message, calling, or emailing No Stress Tech LV does not automatically create or confirm an appointment. We may ask follow-up questions before accepting a request so we can understand the work, service location, technology involved, appropriate next step, and expected pricing. If the request is accepted, we will discuss the applicable pricing and an available date and time. An on-site appointment is considered confirmed only after the agreed $30 appointment deposit has been received, unless No Stress Tech LV agrees to a different arrangement in writing.
2. Standard Service Pricing
Unless a different price or project quote is agreed to in advance, standard on-site technology support is $120 for the first hour, with a one-hour minimum. Additional time is billed in 30-minute increments at $60. We will explain why additional time is recommended and ask for your approval before adding billable time. If you do not approve additional time, we can stop at the agreed point and provide recommendations for the next step when appropriate.
3. Appointment Deposit
After No Stress Tech LV has accepted the job and the customer has agreed to a date and time, a $30 appointment deposit is required to reserve and confirm the on-site appointment. The deposit is credited toward the final service total and is not an additional service charge. If No Stress Tech LV needs to cancel an appointment, the deposit may be transferred to a new appointment or refunded at the customer’s choice.
4. Cancellations and Rescheduling
Plans change, and we try to keep the policy reasonable. Cancellations made at least 24 hours before the scheduled appointment may have the $30 deposit refunded or transferred to a future appointment. One complimentary reschedule is available when requested at least 3 hours before the scheduled appointment, and the deposit transfers to the new appointment. Cancellations with less than 24 hours’ notice, rescheduling within 3 hours of the appointment, or missed appointments/no-shows may result in forfeiture of the deposit. After the one complimentary reschedule, another date change may require a new $30 appointment deposit.
5. Project and Custom Pricing
Some services may be better handled through a separate project quote rather than hourly billing, including websites, multi-device or workstation deployments, larger smart-home projects, new office/business technology setups, rollouts, ongoing business support, and other defined projects. If a written estimate, proposal, service agreement, or project contract applies to a specific job, that document controls if it conflicts with this general policy.
6. Travel and Weekend Appointments
Our normal service area is the Las Vegas Valley. Service outside the normal service area may be available and may include an additional travel fee. Regular business hours are Monday–Friday, 10 AM–6 PM. Weekend appointments may be available by request and may carry an additional fee. Any travel, weekend, or special scheduling fee will be communicated before the appointment is confirmed.
7. Customer Approval Before Changes
Your technology remains under your control. If a recommended step could interrupt internet or Wi-Fi service, disconnect important equipment, affect business operations, change an important configuration, remove or replace software, reset a device, affect accounts or connected services, or make another meaningful change, we will explain the step and request your approval before proceeding whenever reasonably practical.
8. Authorization
By requesting service, you confirm that you own, manage, or are otherwise authorized to request assistance with the devices, accounts, networks, systems, or property involved. We may stop or decline service if authorization cannot reasonably be established.
9. Passwords and Sensitive Information
Customers should not send passwords, one-time verification codes, Social Security numbers, full payment-card information, or similar sensitive information through our general Request Help form, ordinary email, or text messages. When account access is necessary, we generally prefer that the customer enter their own password or verification information directly whenever practical.
10. Backups and Customer Data
Technology troubleshooting, configuration, updates, transfers, third-party repairs, and device changes can involve some risk to existing information. Customers are encouraged to maintain current backups of important files, photographs, business information, and other data. While we take reasonable care, No Stress Tech LV cannot guarantee against data loss resulting from pre-existing equipment failure, damaged or corrupted storage, third-party services, malware, software defects, interrupted updates, or circumstances outside our reasonable control.
11. Third-Party Products and Services
No Stress Tech LV frequently works with technology provided by internet service providers, device manufacturers, software developers, cloud providers, smart-home platforms, streaming services, point-of-sale vendors, website/domain providers, and other third parties. We can help configure, troubleshoot, explain, or communicate with those providers when appropriate, but we do not control their products, policies, pricing, availability, outages, warranties, account decisions, or support services.
12. Recommendations and Purchases
We may recommend devices, software, services, upgrades, replacement equipment, or other technology based on the information available to us. Our goal is to recommend what reasonably makes sense for the customer’s needs. Technology products, pricing, compatibility, availability, and manufacturer features can change, and the customer remains responsible for purchases made through third-party retailers or providers unless otherwise agreed in writing.
13. Service Outcomes
Technology issues sometimes have causes that cannot be fully identified until troubleshooting begins. Although we will make reasonable efforts to resolve or improve the issue, we cannot guarantee that every problem can be solved within a particular amount of time or that every device, service, account, or system can be restored or made compatible. Sometimes the appropriate next step is a manufacturer, internet provider, specialized repair provider, software vendor, cybersecurity/data-recovery specialist, replacement equipment, or another resource outside our scope.
14. Issues After a Visit
If something we configured does not appear to be working as expected after a visit, please contact us as soon as reasonably possible. We will review the situation and determine an appropriate next step. Additional work may be billable when the problem results from a new issue, third-party change, equipment failure, customer modification, unrelated problem, or additional requested work.
15. Payment
Unless another written arrangement has been made, payment for hourly service is due at the completion of the appointment, less the appointment deposit or other applicable amount already paid. Project work, ongoing business support, websites, equipment purchases, or larger engagements may use different payment schedules that will be communicated before work begins. We will not intentionally add billable time or special fees without communicating them first.
16. Safety and Right to Decline Service
No Stress Tech LV may decline, pause, or stop work when we reasonably believe a situation is unsafe, requested access may be unauthorized, the work is outside our reasonable capabilities or scope, continuing could cause unreasonable damage or disruption, required equipment or information is unavailable, a specialist is more appropriate, or a customer/environment presents unsafe or abusive conditions. When practical, we will explain why and recommend an appropriate next step.
17. Privacy
Our collection and use of personal information is described in the No Stress Tech LV Privacy Policy. We respect customer privacy and will only take customer-permission photos or document customer technology when reasonably appropriate for the service being provided.
18. Changes to These Terms
We may update these Terms & Service Policy as our business, services, pricing, technology, or legal requirements change. The current version will display its effective date. Material changes apply going forward unless otherwise required by law or agreed in writing.
19. Governing Law
These general terms are intended to operate under the laws applicable in the State of Nevada, except where applicable law requires otherwise. Nothing in these terms is intended to waive rights or protections that cannot legally be waived.
20. Contact Us
Questions about services, pricing, scheduling, or these terms may be directed to help@nostresstechlv.com or (725) 666-9420.
